Help & FAQ

Lushly is an online marketplace for beauty and wellness services in Germany. Here you'll find hairdressers, nail salons, cosmetics, massage, tattoo studios, and more – quickly, transparently, and free of charge. You can search for suitable salons, book an appointment directly online (or send a consultation request to some studios), and conveniently manage everything under "My Account."

For you as a customer, Lushly is completely free. You only pay the price of the booked treatment – no service fees, no booking costs, no hidden surcharges.

Use the navigation "Discover Salons" or the search bar on the homepage: Search by city, category (e.g., Hair, Nails, Massage, Tattoo), or a keyword. Use the filters to narrow down your search – by price, rating, language, availability (Today/Tomorrow/Weekend), radius, or salon type (online bookable / Walk-In). Tip: Just start typing in the search bar – suggestions for salons, services, and cities will appear automatically.

Currently, there are 13 categories: Hair, Barbershop, Nails, Lashes & Brows, Face & Skin, Make-up, Massage, Spa & Wellness, Hair Removal, Medical Aesthetics, Tattoo, Piercing, and Braids & Locs. On the homepage, you can tap a category to directly see matching salons.

Lushly is available in German and also supports English, Українська, Français, Español, Italiano, Polski, Nederlands, Română, Čeština, and Português. You can change the language anytime using the language switcher in the top right of the navigation; your selection will be saved for the entire site.

1) Find and open a salon using the "Discover Salons" navigation or the search function. 2) Tap "Book" for the desired service. 3) If applicable, select a variant (size/duration) and extras. 4) Choose a date and available time. 5) Confirm with "Book". For online payments, you will be redirected to secure payment; confirmation will be sent via email. You can find your appointments anytime afterwards under My Account → "Bookings". Note: Some salons (e.g., tattoo) operate on a "consultation first" basis – in that case, you first send an inquiry, which the salon then confirms.

Most bookings are immediately automatically confirmed – you'll receive a confirmation email directly. Some salons manually review requests (or operate on a "consultation first" basis); in such cases, your booking will initially have the status "Pending", and you'll usually receive a response within a few hours. You can view the current status at any time under My Account → "Bookings".

These are additional fields that some salons display in the booking form to better prepare – e.g., "Hair Type", "Allergies", or "First-Time Customer?". They appear during the booking process, right after you've selected a service and appointment. Fill them out as accurately as possible; this helps the salon prepare optimally for your appointment.

Additional services you can add to many treatments – e.g., "Nail Design +€5" or "Deep Conditioning +€15". You select them in the booking window before final confirmation (after the service). The price and duration of extras are automatically added to the appointment, so you see the final price immediately.

In the booking window, there's a field "Voucher Code" (before confirming). Enter the code and apply it – the discount will be immediately applied to the final price and displayed. Note: Some codes are only valid for specific services, specific staff members, or until an expiry date. If a code doesn't work, check the spelling and conditions or ask the salon via "Messages".

Go to My Account → "Bookings", open the relevant appointment, and tap "Cancel". Within the deadline set by the salon (often up to 24 hours beforehand), cancellation is free; for online payments, the amount will be automatically refunded. Tip: If you're cutting it very close, also message the salon via "Messages" so they can reassign the slot.

Walk-In Salons accept customers without an appointment (on-site, first-come, first-served). Therefore, their salon page does not have a booking button, but your contact options and a "Call" button with the address. In the marketplace, you'll recognize them by the "🚶 Walk-In" indicator. Tip: You can use the filter to specifically search for "Walk-In" or for online bookable salons.

Tattoo bookings are handled via a consultation request instead of a fixed appointment. 1) Open the studio page and select the desired service (it's marked as "Consultation required"). 2) Describe your idea (e.g., "Realistic Wolf, black and white") and specify the size and body placement. 3) Upload up to 3 reference photos and submit the request. The studio will then get back to you with a proposal. You can find the status under My Account → "Bookings".

The studio will review your request, estimate the effort and price, and send you an appointment suggestion (date, duration, price) – you'll receive an email. Under My Account → "Bookings", you can accept the suggestion, suggest a different appointment, or decline it.

In the suggestion, tap "Suggest a different date" and enter your preferred date. The studio will receive your counter-request and can confirm it or send a new suggestion – this way, you'll find a suitable appointment together. Tip: For detailed questions, also use the chat (see next question).

Yes. Here's how: You can reach the studio via the Chat button (💬) – either through the booking card under "My Account → Bookings" or by clicking "Message" directly on the salon page. All conversations are bundled under My Account → "Messages". There you can clarify details – e.g., style, preparation, or aftercare.

Some services (especially tattoos and massages) offer different variations with their own duration and price – e.g., "Small (1 hr, €80)", "Medium (3 hrs, €200)", "Large (6 hrs, €450)". When booking, simply choose the right variation; duration and price will be automatically applied.

For online payments, we accept via our payment service provider Stripe: Credit Card (Visa, Mastercard), SEPA Direct Debit, Apple Pay, and Google Pay. For walk-in salons or salons without online payment, you pay as usual in cash or by card on-site.

Yes. All online payments are processed via Stripe – one of Europe's leading payment service providers (PCI-DSS Level 1 certified). Your card data is processed directly by Stripe using encryption; Lushly itself does not store any card data.

For online payments, the amount is charged directly at the time of booking to secure your appointment. The salon receives the money after the successful appointment. For payments on-site, you naturally pay at the salon.

If you cancel on time (within the deadline set by the salon), the amount will be automatically refunded to your original payment method if paid online. Depending on your bank, this can take 5–10 business days. You can check the refund status under My Account → "Bookings".

Immediately after booking, you'll receive a confirmation email with all the details. The salon will issue you an official invoice, as the treatment contract is directly between you and the salon. If you need one, it's best to ask the salon via "Messages".

Free and in just a few minutes: 1) Register at /fur-salons/. 2) In the "Profile" tab, complete your salon profile (name, city, address, description, photos). 3) In the "Services" tab, create your services and prices. 4) Under "Profile" → "Opening Hours," enter your hours – these determine which slots customers can book. After that, you're immediately live. Tip: In the Dashboard, an onboarding assistant (checklist) will guide you through everything step by step.

Currently, using Lushly is completely free – for salons and customers alike. There are no basic, monthly, or booking fees, and no commission on your appointments. You can use all features without hidden costs.

Yes. Here's how: 1) Open your salon dashboard (Profile menu top right → "Dashboard"). 2) Switch to the "Team" tab. 3) Click "Invite staff member" and enter their name and email – the person will receive their own login details and a separate master dashboard. There, each person manages their own appointments and can set their own working hours and individual cancellation policies. Tip: If you also work as a staff member, activate the "I work as a staff member myself" toggle in the "Team" tab – then you will also be directly bookable.

In the "Bookings" tab, you'll see ALL appointments and new requests (highlighted at the top). There you can confirm, decline, or make a counter-proposal (different date/price), chat with customers, mark appointments as completed, or cancel them. Filters and sorting help with many bookings. Tip: For a quick visual daily plan, use the "Calendar" tab – you can also manually enter appointments received by phone there (click on a free slot → "New Entry").

Walk-In mode is for salons without online booking (e.g., walk-in customers only). If online booking is deactivated, your salon page will only show your contact details, a "Call" button, and a "🚶 Walk-In Salon" badge instead of the booking widget. You can enable or disable online booking in your salon profile ("Profile" tab). Tip: Even without online booking, you can always enter appointments yourself in the "Calendar" tab to keep track.

You set this per service – ideal for tattoos, nail designs based on photos, or custom packages. 1) Salon Dashboard → "Services" tab. 2) Create or edit a service. 3) Activate the "🎨 Consultation required (Tattoo Style)" switch. Result: Customers cannot book this service directly, but first send an inquiry with a description and photos. The inquiry appears in the "Bookings" tab (status "Pending") – there you make an appointment and price suggestion. Tip: Regular services without this switch remain immediately bookable online.

You do this per service in the "Services" tab: Create/edit a service and add options in the "Sizes/Variants" section, e.g., "Small – 1 hr – €80", "Medium – 3 hrs – €200", "Large – 6 hrs – €450". Each variant has its own duration and price. Customers select the appropriate variant when booking; duration and price are automatically applied. Tip: Use descriptive names (size + approximate duration) so customers can immediately find the right option.

Buffer times automatically block time around your appointments to prevent things from getting too tight. 1) Salon Dashboard → "Profile" tab. 2) Scroll to the "⚙️ Booking Settings" section (or use the "Bookings" jump link at the top). 3) There you'll find "Preparation time before appointment" (time BEFORE the appointment, e.g., 15 mins for sterilization/preparation) and "Buffer time between appointments" (time AFTER the appointment, e.g., 10 mins for tidying up). 4) Select values and save – the minutes will then be automatically blocked in the calendar. In the same section, you'll also find "Booking time slots" (15/30/60 mins) and "Minimum time before booking".

You manage discount codes in the "Offers" tab under "Discount Codes (Promo Codes)". 1) Salon Dashboard → "Offers" tab. 2) Create a new code. 3) Set the discount (in € or %), minimum amount if applicable, validity/expiration, and restrictions. 4) Save and share the code with your customers (social media, email). Customers enter the code in the "Voucher Code" field when booking – the discount will be applied to the final price.

In the "Payments" tab, connect Stripe: click "Connect with Stripe" and complete the Stripe setup (business details, bank account information). Once Stripe is connected and activated, customers can pay directly online; the money goes straight to your bank account. Online payment is optional: without it, bookings will be processed as payment on-site. Note: You need a verified Stripe business account for this (tax/business details).

In the "Reviews" tab, you can see all customer reviews and respond publicly to them. For negative reviews, react calmly, factually, and solution-oriented – a professional response often makes a stronger impression on other potential customers than the criticism itself. Tip: Respond promptly and also thank customers for positive reviews; this builds trust with new clients.

On the Login page, click on "Forgot password?", enter your email address, and you'll receive a reset link. Use the link to set a new password and log in immediately. Tip: If the email doesn't arrive, check your spam folder – for security reasons, the link is only valid for a limited time, so simply request it again if needed.

First, check your spam/promotions folder and add our sender address to your contacts. Also, check under My Account → "Notifications" tab if the respective email type (e.g., appointment reminder) is activated. If this doesn't help, contact us at info@lushly.world– we'll check that for you.

You set this under My Account → "🔔 Notifications" tab. There you can individually turn on or off: Booking confirmation by email, Appointment reminder (24h beforehand), Review request after the appointment, and Offers & News. Changes are saved immediately. Note: You activate browser push notifications via the permission prompt that appears when you visit (or in the browser settings for the page).

If you'd like to completely delete your account, please write to us at info@lushly.world(GDPR Art. 17). Your personal data will then be removed within 30 days; we are required to retain pure booking and invoice data for up to 10 years for tax reasons. Tip: If you only want to tidy up your booking list (and not delete the account), use My Account → "Account" tab → "Data Management" and hide past or cancelled bookings.

Yes – in accordance with GDPR Art. 20 (Data portability). Write to us at info@lushly.world; you will receive an export of your data in a common, machine-readable format within 30 days.